Shipping Policy

Delivery

 

1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.

 

2. All orders are custom made and can take up to2- 4 weeks for dispatch. We will aim to provide a quicker dispatch where we can on request at our own discretion.

3. All orders are delivered by a reputable courier or our own delivery team, depending on your location. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

 

4. No refunds of the delivery charge are made for late deliveries.

 

5. Incomplete orders must be notified to us as soon as possible following delivery and within 1 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost.

​

6. All risk in the Goods shall pass to you upon delivery.

 

7. If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.

 

8. It is the responsibility of the customer to ensure adequate access at the point of delivery and that the item is fit for the purpose it is intended for prior to purchase. If for any reason the item cannot be delivered due to access problems or missed appointments the item will remain the property of the customer. Cancelling or non-acceptance of delivery slots issued by our third party company may result in delays while they try to rearrange routes, or wait to know when they are next in your area. In all cases, further attempts to deliver will incur a delivery charge. 

 

9. It is your responsibility to check the condition of the product on arrival. You must do this and we request that you report any quality issues (faults, or transport damage) within 1 days of delivery. In order for us to process issues like this, we will ask for four photographs as proof of the issue to be emailed to support@insta-sink.co.uk These must be:

 

            a) A photo of the damage/fault

 

            b) A photo of the condition of the exterior of the packing

 

            c) A photo of the consignment label on the box

 

            s) A photo of the product in its box, showing how it was packed.

 

Without these, it becomes more difficult to determine the cause of the fault/damage, and therefore which route to take for eventual replacement or refund, if applicable.

​

10. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.